Privacy Policy

A legal disclaimer

Last updated: 10/06/2025

Green Heart Getaways (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.greenheartgetaways.com (the “Site”) and use our services. By accessing or using our Site and services, you agree to the terms of this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

1. Information We Collect

We may collect and process the following categories of personal data:

1.1 Information you provide directly

Contact information – name, email address, phone number, mailing address
Booking / travel preferences – travel dates, destinations, number of travelers, special requests
Payment information – credit card number, billing address, billing name (note: we may use third-party payment processors so we might not store full payment data ourselves)
Communications content – messages, inquiries, feedback, survey responses

1.2 Information collected automatically

Device & usage data – IP address, browser type, operating system, referring/exit pages, date/time stamps, clickstream data
Cookies and tracking technologies – we and third parties may use cookies, web beacons, analytics tools, pixels, and similar technologies to gather information about usage and preferences
Log files – server logs recording access, errors, and performance

1.3 Information from third parties

We may receive data about you from third parties (e.g. marketing partners, social media platforms, analytics providers) consistent with their privacy policies
Aggregated or anonymized data that does not identify you personally

2. How We Use Your Information

We use your personal information for the following purposes:

To provide, operate, maintain, and improve our Site and services
To process your bookings, payments, and travel arrangements
To respond to your inquiries, requests, or customer service needs
To send you promotional messages, newsletters, offers, and updates (where permitted by law)
To personalize your experience (e.g. suggesting trips or deals relevant to your preferences)
To monitor and analyze usage, trends, and performance
To detect, prevent, or investigate fraud, security breaches, or abuse
To comply with legal obligations, resolve disputes, or enforce agreements

We will only use your data for purposes that are compatible with the ones disclosed at the time of collection, or otherwise as permitted by law.

3. Legal Bases for Processing (where applicable)

Depending on your location and applicable law, our processing of your personal data may rely on one or more of the following legal bases:

Consent (you have given your consent for one or more specific purposes)
Performance of a contract (to provide you services you requested)
Legal obligation (to comply with laws or regulations)
Legitimate interests (for our business’s legitimate interests, balanced against your rights)

4. Sharing & Disclosure of Your Information

We may share your information with:

Service providers, partners, and vendors who assist us in operating the Site, facilitating bookings, processing payments, sending email, marketing, analytics, etc.
Travel service providers (airlines, hotels, tour operators, local guides) as necessary to fulfill your travel arrangements
Third-party advertisers and analytics providers (in aggregated or anonymized form, or as permitted)
Law enforcement or regulatory authorities when required by law or to protect legal rights
Business transfers — if we merge, are acquired, or sell all or part of our assets, your information may be among the transferred assets (with appropriate confidentiality protections)

We will not sell your personal data to third parties for their own marketing purposes without your explicit consent (unless required by law).

5. Cookies & Tracking Technologies

We use cookies and similar technologies for the following purposes:

Essential cookies to operate the Site
Performance and analytics cookies to understand use and improve our Site
Functionality cookies to remember preferences and settings
Advertising or targeting cookies (where applicable) to deliver relevant ads

You can typically disable cookies via your browser settings, but doing so may limit your ability to use certain features of the Site.

6. Data Security & Retention

6.1 Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or storage is 100% secure. We cannot guarantee absolute security.

6.2 Retention

We will retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we will securely delete or anonymize it.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access – the right to access a copy of your personal data
Correction – the right to correct inaccurate or incomplete data
Deletion – the right to request deletion of your data
Restriction – the right to request limitations on processing
Objection – the right to object to certain processing, including marketing
Portability – the right to receive data in a portable format
Withdrawal of consent – where processing is based on consent, you can withdraw consent
Opt-out of marketing communications

To exercise these rights, please contact us (see Contact section below). We may ask you to verify your identity before processing requests.

8. International Transfers

If you are located outside the United States, your personal data may be transferred to, stored, or processed in the U.S. or other countries whose data protection laws may differ. Where required, we will take steps to ensure that such transfers are lawful and protected (e.g., via standard contractual clauses or other mechanisms).

9. Children’s Privacy

Our Site and services are not intended for children under the age of 16 (or the applicable age in your jurisdiction). We do not knowingly collect personal data from children under that age. If you become aware that a child has provided us data, please contact us so we can delete it.

10. Third-Party Links & Services

Our Site may contain links to third-party websites, services, or features (e.g. social media, booking platforms). These third parties have their own privacy policies. We are not responsible for their practices or content. We encourage you to review their privacy policies when leaving our Site.

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will post the “Last updated” date at the top of this page. If changes are material, we may notify you via email or notice on the Site before changes take effect. Your continued use of the Site after changes constitute your acceptance of the revised Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us:

Green Heart Getaways
Email: greenheartgetaways@gmail.com
Phone: 407-335-8746